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Home > Privacy policy and personal data protection

Privacy policy and personal data protection

1. Processing of personal data

In compliance with the provisions of Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and the free movement of such data (hereinafter "GDPR"), we inform you that the personal data and information that we facilitate when completing any electronic form available on our website will be incorporated into a file of personal data owned by Populetic. The purpose of the processing is to give effect to the request for your claim. In the event of not answering all questions, Populetic reserves the right not to process incomplete requests. Populetic is dedicated to providing the following services: (i) legal advice on air transport; (ii) extrajudicial and judicial claims management.

2. Communication of data to third parties

In order to satisfy your claim request it may be necessary that your data be communicated by Populetic to third parties, always with the prior consent of the user.

3. Security measures

Populetic adopts the security levels required by the GDPR appropriate to the nature of the data being processed at any time by applying appropriate technical and organisational measures such as verification processes and data encryption. Notwithstanding the foregoing, technical security in a medium such as the Internet is not impregnable and there may be malicious actions by third parties, although Populetic makes every effort to avoid such actions.

4.User rights

The User may exercise their rights of Access, Rectification, Portability, Cancellation and Opposition in the terms legally provided, and must send a communication by post to the Legal Department of Populetic, Calle Rambla Iberia, 97 08205 Sabadell, or by sending an email to the following address:, indicating in both cases your name, surname and copy of your identity document.

The right to portability implies that the user who has provided their data may request to retrieve that data in a structured format, commonly used and mechanically readable, allowing it to be transferred to another controller.

As for the new right to be forgotten, it is a manifestation of the right to cancel or oppose and is presented as the right to request that personal data be deleted when, among other cases, these are no longer necessary for the purpose for which they were collected or when consent has been withdrawn.

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